What To Do If You Haven’t Received Your R350 Grant Payment

What To Do If You Haven’t Received Your R350 Grant Payment. If you have been approved for the Social Relief of Distress (SRD) grant but have not received a payment date, you may be wondering how and when you can collect your grant payment. This article outlines the steps you can take if you haven’t received a payment date for the R350 grant in South Africa.

Understanding the SRD Grant and Payment Process

The South African Social Security Agency (Sassa) is responsible for disbursing social grants to vulnerable individuals across the country, including the SRD grant. The SRD grant, commonly referred to as the R350 grant, was introduced during the Covid-19 pandemic to provide financial assistance to those with no income. Recipients are notified of their payment dates after their applications are approved.

Reasons for Not Receiving Payment Dates

If you have been approved for the SRD grant but haven’t received payment dates, there are a few possible reasons:

  1. Mobile Number Verification Failure: Your mobile number might not be verified due to incorrect contact information or a number not registered under your name.
  2. Payment Method Choice: If you selected the CashSend payment method and have no payment dates, providing your banking details on the Sassa website is essential.
  3. Incorrect Mobile Number: Ensure that the mobile number registered for CashSend payments is under your name to prevent fraudulent activities.


What to Do If You Haven’t Received Payment Dates

To resolve the issue of not receiving payment dates for the SRD grant, follow these steps:

  1. Upload Banking Details: If you chose CashSend as your payment method and have no payment dates, consider uploading your banking details on the SRD website.
  2. Contact Your Bank: If you selected CashSend and have payment dates but haven’t received your voucher, contact the bank you are registered with. They can assist in resending the voucher if you mistakenly deleted the message.
  3. Bank Contact Numbers for CashSend Queries: If you need to contact your bank regarding CashSend payments, here are some useful numbers:


    • ABSA: 0 800 000 122
    • Tyme Bank: 0860 999 119
    • Nedbank: 0 800 555 111
    • FNB: 0875 759 405
    • Standard Bank: 0860 466 639


Where to Collect Your R350 Grant:

You can collect your R350 grant from the following places:

    • Personal bank accounts
    • Pick n Pay
    • Boxer Stores
    • Checkers
    • Shoprite
    • Usave
    • Selected OK Foods Supermarkets

Eligibility Criteria for the SRD Grant

To qualify for the SRD grant, you must:

  • Be a South African citizen, refugee, permanent resident, asylum seeker, or special permit holder.
  • Be between 18 and 60 years old (those over 60 may qualify for the Older Person’s Grant).
  • Be unemployed and not receiving any other income or bursaries.

Receiving Your SRD Grant Payment

You can receive your SRD grant payment through various methods:

  • Directly to your bank account
  • Via the recipient’s Sassa card
  • Through the Post Office
  • CashSend
  • Participating retail merchants

Lodging an Appeal for the SRD Grant

If your SRD grant application was rejected and you believe it was unfair or incorrect, you can lodge an appeal within 90 days of receiving the rejection. Follow these steps to appeal:

  1. Visit the Sassa SRD website where you initially applied.
  2. Click on the ‘Click here to lodge an appeal or check appeal status’ green bar.
  3. Enter your ID number and cell phone number.
  4. Click ‘send pin’ to receive a verification pin via SMS.
  5. Enter the pin and submit.
  6. Select the month you are appealing for and choose the reason for your appeal.
  7. Submit the appeal.


Ensure that your personal details, including banking information and contact number, are correct to avoid further rejections. If your appeal is successful, you will be paid from the date of your initial application. Remember to appeal for each month your request was rejected.

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