What the ‘Application Documents Outstanding’ Status Means

Applying for a Sassa social grant can provide crucial financial support for individuals in need. However, the application process requires patience and vigilance. It’s essential to stay informed about your application status while awaiting feedback from Sassa. One such status that you might encounter is the ‘Application Documents Outstanding’ status. In this article, we will explore what this status means and provide guidance on how to navigate through it.

Checking Your Sassa Grant Application Status

To ensure that your application or appeal is progressing smoothly, it is important to regularly check your Sassa grant application status. Follow the steps below to perform a Sassa status check:

  1. Visit the official Sassa website: Start by visiting the official Sassa website, which provides a user-friendly platform for accessing your application status.
  2. Enter your ID number: Input your ID number, which is crucial for Sassa to identify your application accurately.
  3. Provide your contact details: Enter the cell phone number you used during the application process. This helps Sassa link your application to your contact details.
  4. View your application status: After providing the required information, the website will display your current application status. This will help you understand the progress of your application and whether any documents are outstanding.

What the ‘Application Documents Outstanding’ Status Means

If your application status shows ‘Application Documents Outstanding,’ it indicates that your application has been processed but is incomplete. Sassa requires additional documents or information to proceed with your application. Rest assured, receiving this status does not mean your application has been rejected. It simply implies that certain documents or information are missing or incomplete.

Steps to Follow

To move forward, you must follow the instructions provided by Sassa via email or SMS. Here’s what you should do:

  1. Check your communications regularly: Be intentional about checking your e-mail inbox and SMS from Sassa regularly. This will help you understand what documents are required or information needs to be provided for your application to be processed.
  2. Gather the necessary documents: Once you have received the instructions, gather all the required documents as specified.
  3. Follow submission instructions: Follow the instructions provided to submit the outstanding documents to Sassa. Make sure to stick to the specified submission method and any associated deadlines.
  4. Monitor your application status: After submitting the outstanding documents, monitor your application status regularly. This will ensure that the updates reflect the progress made.
  5. Seek assistance if needed: If you require assistance or have any concerns, you can continue using the Sassa website or contact the Sassa call centre on 0800 601 011.

By following these steps and staying proactive, you can navigate through the ‘Application Documents Outstanding’ status and ensure that your Sassa grant application proceeds smoothly.


The ‘Application Documents Outstanding’ status in your Sassa grant application indicates that certain documents or information are missing or incomplete. It is important to promptly address this status by following the instructions provided by Sassa. Gather the required documents, submit them within the specified deadlines, and monitor your application status for updates.

By staying proactive and attentive, you can ensure the smooth progress of your application and increase your chances of receiving the financial support you need.

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